EXCHANGE/SWAP SIZE All eligible items must be returned within 14 days of tracked reception. Items must be returned unworn, unwashed, undamaged, unused, with all original tags attached, and sanitary liner. A new size can be ordered free of charge by contacting us.
A new size will be sent after the reception of the other piece in perfect condition. However, if after the reception of the new size no purchase happens and a refund is requested we'll be forced to charge the shipping & return fee (amount depending on destination).
RETURNS Items purchased from rodasoleil.shop are eligible for a full refund of the product in store credit. Item must be returned within 14 days of reception of the goods. A flat rate of 10 EUR will be charged to cover the shipping fee's. Refund in store credit will be done 3-5 days after tracked reception of the pieces.
Sale items and accessories are not eligible for refund, exchange, or store credit. Sale items include any orders purchased at a discount including items bought with discount or promo codes.
CONDITIONS Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please try on swimwear over underwear for sanitary reasons. Any exchange or refund will only be made after delivery of the goods in the above described condition.
HOW TO SEND YOUR RETURN/EXCHANGE 1. Send us an email and fill the form with you name and the issue with the sizing. Explain clearly if you'd like to receive a new piece (free of charge) or would like to request a refund.
2. A shipping label will be generated, please print the shipping label and the return form. Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location. This should happen within 14 days of reception.
Please allow up to 2 weeks for your return/refund to be processed.